What is the Founder Success Manager Score Card?
This document details the responsibilities, qualifications, and performance metrics for the Founder Success Manager role, focusing on client success, community engagement, and business growth.
This document outlines the role, responsibilities, and key performance metrics for the Founder Success Manager (FSM) at Founder OS. The FSM plays a crucial role in guiding founders through proven systems to achieve significant business growth, fostering community engagement, and ensuring client success through structured coaching and performance tracking.
Key Points:
-
Client Management: Oversee a portfolio of 40-50 founders, driving tangible business outcomes within 90 days.
-
Coaching & Accountability: Conduct a minimum of 25 one-on-one coaching calls weekly to support founders in overcoming challenges and achieving milestones.
-
Community Engagement: Maintain high engagement levels within the Skool community by celebrating successes and fostering ongoing interaction.
-
Revenue Growth: Assist founders in generating $20K+ monthly revenue using Founder OS systems within the first 90 days.
-
Metrics Tracking: Utilize Asana to track client progress and ensure key performance indicators (KPIs) such as upsells, reviews, and case studies are met or exceeded.
-
Process Development: Contribute to the creation and refinement of founder journeys and playbooks to enhance the client experience.
-
Milestone Achievement: Work with founders to map out and reach key business milestones efficiently.
-
Continuous Improvement: Collect feedback, identify process bottlenecks, and propose solutions for system enhancements.
-
Team Collaboration: Partner with the Founder Success team to share insights and optimize strategies for client success.