How Do Founder Success Managers excel and drive client success and company growth?
This guide covers roles, values, metrics, onboarding, coaching, and operational standards for FSM excellence.
This document serves as the comprehensive guide for Founder Success Managers (FSMs) at FounderOS, detailing their mission-critical role in ensuring founder success and driving company growth. It outlines the core responsibilities of an FSM, emphasizing their roles as trusted advisors, strategic partners, and business leaders. Key aspects include the three pillars of FSM success: Client Happiness, Client Results, and Client Renewals. The document defines the core values, operational standards, and performance metrics expected of FSMs, including renewals, TrustPilot reviews, case studies, Skool wins, coaching calls, and overall founder engagement. It also covers brand safety, intellectual property protection, client interaction guidelines, onboarding processes, and identifying client journeys. This resource provides FSMs with frameworks, coaching call structures, and daily expectations to achieve operational excellence and drive tangible results for founders within the FounderOS methodology. It also includes links to various SOPs, training documents, and tracking sheets necessary for FSM success.